Contact us

As an e-commerce organisation, we expect to use email as the principal, and expected, main mode of communication. This is always the fastest way to get in touch.


Emailing us

If you are a direct customer or accredited registrar you should use the dedicated email address you have been provided. 

If you have a domain registered directly, and your inquiry relates to making changes to that existing registration then please read the information under the 'Manage' tab, above

For general enquiries, our email address is web-enquiries [at] channelisles [dot] net.

Telephoning us

If you find yourself unable to use email, please leave us a detailed voicemail message, including your telephone number, email address, the domain name, and some brief details of what your query is about. Please note that although our voicemail is monitored regularly, email will usually receive the quickest response times.

Our number is 521713 in either Bailiwick. From outside the Islands call Guernsey (01481) 521713 or Jersey (01534) 521713. From outside the CI, UK or IoM please use +44 1481 521713

(13th October 2024) We are receiving reports that some calls from landline networks are not being routed correctly to the above Guernsey and Jersey numbers. We are investigating and we have raised the issue with both Sure and with Airtel. If this happens to you please call from a (CI, UK or other) mobile phone,

If you have an urgent issue, outside normal working hours in the British Isles, you can reach an on duty engineer on 07973 263842.

Post

Our postal address is

channelisles.net
P O Box 1065
Alderney
GUERNSEY
GY9 3JZ