Please note that our main support method is email. You may contact us by email at any time, 365 days a year.  Email is checked regularly throughout the day.

Emailing us

If you are a customer of an accredited registrar you should use the email address or other contact method which you have been given by your registrar. If you have a domain registered at MY.CHANNELISLES.NET, and your inquiry relates to making changes to that registration then please read the information under the 'Manage' tab, above.

For general enquiries relating to Channel Island domain names, our external email address is web-enquiries [at] channelisles [dot] net.

Telephoning us

We do not use a call centre for routine customer support, but if you find yourself unable to send emails, you may leave a message for us on our support team's voice mailbox. You should include your name, return telephone number,  email address, the domain name, and brief details of what your query is about. 

Please note that although voicemail is monitored regularly, emailed queries will always receive a faster response time, so in your own interests, please send email if you are able to.  To reach the CHANNELISLES.NET voice mailbox, dial 521713 in either Bailiwick (+44 1534 521713 or +44 1481 521713)

If you have a urgent service-affecting issue, outside normal working hours in the British Isles, you can reach an on duty engineer on 07973 263842

Post

Our postal and office address is

channelisles.net (Island Networks)
Maison Postel
P O Box 1065
Alderney
GUERNSEY GY9 3JZ