Please note that our main support method is email.

You may contact us by email at any time. Email is checked regularly.

Email

If you are a customer of an accredited registrar, for support you should use the email address or other contact method which you have
been given by your registrar. Your registrar is your primary contact in the first instance. You should normally not need to contact us about
registrar-managed domain names unless you are having difficulties with managing your domain via your registrar and wish to raise a 
complaint, or you are a third-party with a dispute.

If your domain is one of the few that are registered directly with us at MY.CHANNELISLES.NET, and your inquiry relates to that registration then please see the information under the 'Manage' tab, above, or contact us using the support desk address you have been given.

For all other enquiries relating to Channel Island domain names, our external contact address is web-enquiries [at] channelisles [dot] net.

Telephone

We no longer use the telephone for routine customer support.

However, you find yourself unable to send email, you may contact our support team on +44 7781 426912.  

Please note that this is a Guernsey mobile number which UK and European telephone providers may charge extra to call. While we 
endeavour to answer in person, we are likely to have to refer your query to the person or department response, so please note that
emailed queries will always receive a faster response.   In your own interests therefore, please send email unless you are not able to
access the Internet at all.

Plase note that as from 21st July 2025 our existing landline Jersey and Guernsey numbers (01534) 521713 and (01481) 521713
have been decommissioned by SURE following their takeover of Airtel/Vodafone. They have been replaced by 07781 426912.

If you reach voicemail, please leave a detailed message, including your name, return telephone number,  email address,  domain name,
and brief details of what your query is about. 

If you have a serioud technical, service-affecting issue it is outside normal working hours in the British Islands, and you urgently need
on duty engineer to be called out, you may reach the technical department on  01481 822800. 

Post

Our postal and office address is

channelisles.net (Island Networks)
Maison Postel
P O Box 1065
Alderney, GUERNSEY
GY9 3JZ
British Islands