What are 'registrars'?

"Registrars" are third-party registration agents who have approved, direct access to our registry systems. (Not all domain registration companies are Accredited as registrars – some are resellers of other registrars).

Please be aware that registration services, nameserver service, web-hosting and email handling are all different things. You may either (a) register a domain with one organisations and use (one or more) other suppliers for such services, or (b) use a single company for everything.

If you want to find out who your registrar is, you should check the WHOIS. You can do this either by using the query box at the top of this page, or use your favourite WHOIS client.

If the output has the word "Direct" (e.g. "Direct (Self-Management)" or "Direct (Community)") in the Registrar field of the output then the domain name is registered directly with us. 

Otherwise it will show the name of the registrar with whom it is registered and a URL for more information. In that case, you must contact your registrar for any assistance you need.
 

Transferring your registration to an Accredited Registrar.

If you want to transfer the management of your domain from CHANNELISLES.NET to an Accredited Registrar we will be very happy to assist. The transfer process will normally be handled by your new registrar. In most cases they will ask you to provide them with a transfer authorisation code. You can obtain this by logging into your account at my.channelisles.net and going to the advanced section.

Transferring your registration between registrars

If your domain name is registered through a registrar and you want to transfer it to different registrar you must follow the procedures specified by the relevant companies.

Under the Registrar Agreement, registrars have an obligation to assist Registrants in their choice of registrar.  If you experience any difficulty in transferring your domain to another registrar, you should address your complaints to the company or companies concerned in the first instance. 

However, if despite having done this, you find you are unable to change Registrar within a reasonable time, you may ask us to make the transfer for you. There is a small administrative charge (£10) for this service. We will expect you to have exhausted your avenues of complaint with the registrar(s) concerned first and will need you to give us details in order to take up the complaint.

Transferring to direct registration.

Domain names registered with a Registrar may not be transferred to direct registration other than in very exceptional circumstances (,for example, when a registrar has stopped trading and did not transfer the name to a replacement registrar).